How to stop backing down & start talking back / Lisa Frankfort, Patrick Fanning.
Material type: TextPublication details: Oakland, CA : New Harbinger Publications, c2005.Description: vi, 115 pages : illustrations ; 18 cmContent type:- text
- unmediated
- volume
- 9781572244177 (pbk.)
- 1572244178 (pbk.)
- BF637.C45 F73 2005
Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | Item holds |
---|---|---|---|---|---|---|---|---|
Non-Fiction | Davis (Central) Library Non-Fiction | Non-Fiction | 158.2 FRA | 1 | Checked out | 08/05/2024 | T00420772 |
Enhanced descriptions from Syndetics:
Here's a book for all those times you said 'yes' but really meant 'no.' Every day we encounter difficult people with whom we're tempted to agree to anything-if only they will go away. The list of characters is virtually endless: the rude acquaintance, the dismissive relative, the passive-aggressive coworker.
Of course, the best way to deal with all of them is to hold your ground, communicating your needs and feelings openly and assertively. But, of course, this approach is always easier said than done. The less-than-assertive among us sometimes need a little help to take charge of these difficult exchanges and start getting what we want. This concise, witty book reveals the secrets you need to know to make the most of difficult conversational situations.
The book offers an arsenal of rhetorical weapons you can use to stop verbal assailants in their tracks like the snappy comeback, the well-argued response, and the simple truth. From ways to answer the ubiquitous 'How are you?' honestly to strategies for talking to an unresponsive physician, the book offers up fun, easy ways to deal effectively with common situations. In no time, you'll learn to hold your own in family discussions and relate to significant others with confidence, savvy, and tact.
Your personal bill of rights -- The three styles -- Listening and expressing -- Responding to criticism -- Handling difficult people -- Special strategies -- Special situations.
11 27 82 89
Table of contents provided by Syndetics
- Part 1 Your Personal Bill of Rights (p. 1)
- Begging Off: How to Get Out of Nearly Anything
- Sorry, I'm Closed: Preserving Time for Yourself
- What You've Got Coming to You
- The Colors of No: You Are Allowed to Be Negative
- Part 2 The Three Styles (p. 11)
- Goldilocks and the Three Styles: Passive, Aggressive, and Assertive
- Three Magic Words: Components of Good, Assertive Expression
- Your Manifesto: Creating Your Assertiveness Goals
- You Know You're Assertive When...(An Intuitive Guide)
- Part 3 Listening and Expressing (p. 21)
- All Ears: Assertive Listening
- Say It with Your Body: Nonverbal Assertiveness
- Just the Facts, Ma'am: Getting to the Point
- Me, Me, Me: Using I-Statements
- Drama Queen for a Day: Practicing Spontaneity
- Personal Slogans: Affirmations for Today
- Talking to Yourself First: The Empty Chair Exercise
- Truth as Strategy: The Honest "How Are You?"
- Screenplay: Writing Scripts for Yourself
- Part 4 Responding to Criticism (p. 41)
- Yeah, So? Acknowledging Criticism
- Anything's Possible: Agreeing with Critics in Probability
- Over and Out: How to Shut Off Criticism
- Splitting Hairs: The Hypothetical Out
- Please Go On: Probing for More Information
- The Art of the Blowoff: Agreeing in Part, Disagreeing in Private
- Turnabout Is Fair Play: Giving and Receiving Feedback
- Speaking of Kangaroos: How to Change the Subject
- Part 5 Handling Difficult People (p. 59)
- All in the Family: Dealing with Difficult Relatives
- Not My Little Angel: Assertiveness with Other People's Kids
- Enough about You: How to Shut Up a Blabbermouth
- Fear of Letters: Surviving Authority Figures
- The Bad Boss: Assertiveness for Underlings
- Prison Guard or Coconspirator? Dealing with Subordinates
- How to Change Others: Change How You Relate to Them
- Part 6 Special Strategies (p. 75)
- Broken Record: Repeat, Repeat, Repeat
- Creative Escalation: Situational Assertiveness
- Hold On: Buying Time to Gather Your Thoughts
- Plug Your Movie: How to Stay on Your Topic
- Middle Way: The Art of Compromise
- Time-Out: When You're Too Angry to Be Assertive
- Tell Me about Being Abducted by Aliens: Dealing with the Genuinely Weird
- Know Thyself: Assertive Introspection
- My Favorite Cause Is Me: When It's Okay to Be Selfish
- Imitation Is the Sincerest Form of Flattery: Assertive Role Models
- Part 7 Special Situations (p. 97)
- No Strings Attached: Rejecting Offers of Help
- Put the Cuss Back in Customer: Retail Assertiveness
- Keeping Mum: When It's Best to Say Nothing
- Accepting Kudos: Gracefully Acknowledging Praise
- Your Inner Brat: When It's Okay to Be Bitchy
- Phone Wars: How to Leave a Message
- Please Go Out with Me: How to Ask for a Date
- Have You Got Mail, or Has Your Mail Got You? E-mail Assertiveness